Booking Terms & Cancellation Policy

Please review your booking details carefully before completing your payment. Once an online booking is confirmed, it cannot be cancelled, modified, transferred or refunded, except as expressly set out below or where required by applicable law.

Before making payment, double-check your visit or check-in date, guest count and contact details. If you have a question, please contact our team on WhatsApp before making your reservation.

1. Day & Evening Outings

Tickets are valid only for the date selected at the time of booking and permit one-time entry until closing time on that date.
Once purchased and confirmed, tickets cannot be cancelled, rescheduled, transferred to another person, or refunded, in whole or in part, except as expressly set out below.
This policy applies to no-shows, late arrivals and early departures.
Carry your booking confirmation and a valid government-issued photo ID of the person named on the booking.

2. Room Bookings

Room bookings are valid from the selected check-in date to the confirmed check-out date.
Once confirmed online, a room booking cannot be cancelled, shortened, rescheduled, transferred or refunded, except as expressly set out below.
Unused nights, services and inclusions are non-refundable.
The lead guest must present the booking confirmation and a valid government-issued photo ID at check-in.

3. Failed Payments & Duplicate Debits

If an amount is debited but no booking confirmation is received, the transaction is considered unsuccessful until verified by Dreamland. The payment gateway normally reverses unsuccessful transactions automatically, typically within 5–7 business days, depending on the bank or payment provider.

If the amount has not returned within that period, contact us on WhatsApp or by email at sales@dreamlandfarmandresort.com, and provide your transaction reference number. We will coordinate with the payment gateway. A reversal for a failed payment is not a refund of a confirmed booking.

4. If Dreamland Farm & Resort Cancels Your Booking

If Dreamland must cancel a confirmed visit or stay due to weather, safety or operational reasons, you will be offered either:

An alternative date of equal value, subject to availability; or
A full refund of the amount paid.

5. Requests, Confirmation & Payment

Submitting a website enquiry or booking request does not by itself secure a ticket or room. Confirmation is issued only after the resort accepts the booking and the required payment is successfully processed.
Check the booking confirmation for the final dates, number of guests and inclusions; contact us immediately if it appears incorrect.
Any applicable taxes and final payable amount must be shown before payment.

6. Guest & Activity Conditions

Guests must follow safety instructions and eligibility requirements for each activity. Activities may be paused for weather, safety or maintenance.
Ticket terms remain applicable in the event of no-show, late arrival or voluntary early departure.
School, corporate and private event enquiries are subject to the separate written proposal or agreement issued by Dreamland.

Important: By completing an online booking, you acknowledge that you have read, understood and agreed to these terms. Applicable statutory consumer rights are not excluded.

Need clarification before paying? Contact Dreamland.