Refund Policy
Confirmed Day Outing, Evening Outing and Room bookings are non-refundable and cannot be cancelled, rescheduled, shortened or transferred, except if Dreamland cancels your confirmed visit or stay as described below, or where a refund is required by applicable law.
Confirmed Bookings
No refund, full or partial, is offered for a guest-initiated cancellation, change of date, change of guest, no-show, late arrival, early departure or unused room night/service after confirmation.
Failed Payments and Duplicate Debits
If you are charged but do not receive a booking confirmation, the transaction is considered unsuccessful until verified. Failed transactions are normally reversed by the payment gateway within 5–7 business days, depending on the bank or payment provider. If the money has not returned, contact sales@dreamlandfarmandresort.com or WhatsApp with the payment reference.
Cancellation by Dreamland
If we cancel a confirmed booking because of weather conditions, safety concerns or operational reasons, we will offer either an equal-value alternative date subject to availability or a full refund of the amount paid.
Approved Refund Processing
Approved refunds will be initiated to the original payment method where possible. Final credit timing depends on the payment gateway and your bank. We will share updates against your booking reference.